01Information We Collect

We may collect and process the following types of personal information:

• Contact details such as name, address, email, and phone number, provided at checkout or account signup
• Details of your purchases and transactions
• Information submitted through surveys or feedback forms
• Records of correspondence with you by phone, email, live chat, or social media
• Details of your visits to our website, including pages viewed, search activity, and links clicked
• Technical information collected automatically, such as IP address, device type, browser, operating system, and broad location (e.g. city or country)

02How Your Data Is Collected

We collect data when you create an account, subscribe to our newsletter, place an order, or reach out to our customer service team by phone, email, or live chat.

We also use cookies to improve your shopping experience. By using our website, you agree that we may place cookies on your device and access them on future visits.

03Use of Data & Information

We use the information we collect to:

• Personalize your experience on our website
• Process payments, fulfill orders, and handle refunds
• Create and manage your account
• Contact and communicate with you about your order or inquiries
• Improve our website and services through analytics and research
• Send marketing communications such as newsletters, offers, and new collection updates — you can opt out anytime (see "Your rights" below)
• Keep internal records and meet administrative needs
• Respond to feedback and resolve any disputes
• Comply with our legal obligations

04How We Secure Your Data

We use appropriate safeguards and access controls to protect the information you share with us. Our website uses SSL encryption to secure your data in transit.

We do not store your payment details on our website. Payments are processed through encrypted channels solely to verify and authorize your transaction.

05Who We May Share Your Data With

Service providers — including IT and hosting providers, payment processors, delivery couriers, marketing platforms, and professional advisors who help us run our business.

Legal & regulatory bodies — courts, regulators, or law enforcement, where required by law or to protect our legal rights.

We do not sell your personal information to third parties.

06Your Rights in Connection With Your Data

• Consent — By sharing your information with us, you consent to its use as described in this policy. If you're under 16, you confirm you have a parent or guardian's permission to use this website.
• Restrict — You can ask us to limit how we use your data, including opting out of marketing at any time.
• Correct — If any information we hold is inaccurate or outdated, contact us and we'll correct it.
• Unsubscribe — You can opt out of marketing emails anytime, using the unsubscribe link or by contacting us directly.
• Complain — If you believe we've breached data protection law, contact us with details and we'll investigate and respond in writing.

07Changes to This Policy

We may update this privacy policy from time to time to reflect current practices. We'll post any changes on this page, and continued use of our website means you accept the updated policy.

08Contact Details

For any questions about this policy, or to make a request about your data, please reach out: